RSL - CRM Solution - Rosetta Sourcing

The Rosetta Sourcing Limited Contact and Marketing Solution is a scalable, open customer relationship management, campaign management, Sales Force Automation and customer support engine. Based on the SugarCRM Solution, it supports a wide range of features and capabilities, delivering exceptional value for money through the utilization of open, vendor neutral technologies. This RSL Solution is available as either a full service offering (ie. hardware, software, configuration and support) - "Software as a Service" or alternatively as a standard application installation.

Used widely across public sector, financial Services, Telecoms and the retail sector, SugarCRM provides an advanced, highly functional and configurable alternative to the traditional CRM offerings. SugarCRM is available as either a "community" license ("Open Source") or as a licensed vendor supported version. It is built using open, standard architectures enabling it to be simply integrated into the corporate infrastructure, both at the desktop level and at an Application/Architecture level.

Rosetta Sourcing Limitied provides professional implementations of this unique product backed up with commercial support services to give a real alternative to a wide range of business problems. This is part of the RSL MAS (Managed Application Services) Programme, further details can be found here.

The RSL CRM Solution is available either as a totally outsourced remotely hosted Service or as a traditional application package installed on a customer supplied infrastructure. This choice enables customers to access the wide capabilities of the SugarCRM platform as a business Service, without the need to worry about deployment, infrastructure, integration and sufficient internal resources.

The RSL CRM Group Service is designed for up to 30 active users (with unlimited adhoc users), providing the full range of Reporting, Marketing Automation, Sales Force Automation, Collaboration and Customer Support Services. The CRM Departmental Service is designed for up to 60 concurrent/active users, again will no limitations on the total number of adhoc business users.

Key Features

Full range of CRM functionality with enterprise grade Marketing and Sales Force Automation, Reporting, Collaboration, Customer Support and Self servicing capabilities.
No User based licesing, no vendor lock.in
Straight forward and clear pricing.
Very low Total - Cost of ownership.
Available as a totally outsourced Business Solution with no internal IT dependencies.
Simply trial packages available to enable easy evaluation and POC.
Enterprise Scale, able to grow from Simple department Solutions to company wide deployments.

Technical Features

No desktop installation required, Browser delivery using AJAX/Web 2.0

SOA/open architecture, integrating easily into existing strategic platforms (eg. windows, Linux, Oracle, SQL Server etc).

Extensive integration capabilities (Web Services, RSS, etc).

Deployment Options

Hosted (Outsourced) Service

No capital costs, Simple Business Service
No internal IT support required.
Secure service available via the internet, using the browser to deliver to the desktop.
Full hardware, software and application support, with one help point/SLA .
No User based licensing
Easy enough to be Customer configured if desired.
Managed DR/Backup Service to ensure always-on/always available
Easy Proof on Concept/Evaluation packages available

Managed Application Deployment

Deployment to your strategic platforms and architectures to ensure easy co-existance into your existing infrastructure.

Same professional support service, ensuring a stability of a business critical application.

Optional remotely hosted/managed DR service.

Standard configurations available to make purchasing and procurement easy.

Based on an Open platform, that easily integrates into the corporate environment via the desktop, as well as via web services, and existing portals etc.